Opening Section

We are seeking a Healthcare Customer Support representative to provide exceptional service to our patients and clients. The ideal candidate will have excellent communication skills and a passion for helping others. This role involves answering inquiries, resolving issues, and providing information about our healthcare services.

Key Responsibilities

• Answer incoming calls and emails from patients and clients.
• Provide information about healthcare services and products.
• Resolve customer issues and complaints in a timely manner.
• Document customer interactions and maintain accurate records.
• Escalate complex issues to appropriate departments.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service abilities.
• Knowledge of healthcare terminology and procedures.
• Ability to work in a fast-paced environment.