Were hiring a Help Desk Support Specialist to assist with the Statewide Automated Child Welfare Information System (SACWIS) a critical system supporting case workers, agencies, and the lives of thousands of children. Your Role Includes: Supporting SACWIS users via email, phone, & MS Teams Troubleshooting software & user access issues Managing user credentials and permissions Creating documentation and support material Helping caseworkers accurately document compliance with Title IV-E, AFCARS, and NCANDS Working with Jira, Confluence, and other Atlassian tools Being the friendly tech face behind real impact