We are looking for a detail-oriented and customer-focused Hotel Reservations Specialist to join our team. The ideal candidate will be responsible for handling hotel reservations, providing excellent customer service, and ensuring accurate booking information.
Key Responsibilities:
* Process and confirm hotel reservations via phone, email, and online platforms.
* Provide information about hotel amenities, services, and local attractions.
* Handle guest inquiries and resolve any issues related to reservations.
* Maintain accurate records of reservations and guest information.
* Collaborate with other departments to ensure guest satisfaction.
Required Skills:
* Excellent communication and customer service skills.
* Proficiency in reservation systems and software.
* Strong attention to detail and organizational abilities.
* Ability to work in a fast-paced environment.
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