We are seeking a skilled IT Helpdesk Specialist to provide technical assistance and support to our employees and customers. As an IT Helpdesk Specialist, you will be responsible for troubleshooting hardware and software issues, resolving technical problems, and ensuring the smooth operation of our IT systems.
Key Responsibilities:
- Provide first-level technical support to end-users via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Document and track support requests in a ticketing system.
- Escalate complex issues to senior IT staff.
Required Skills:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Knowledge of Windows and macOS operating systems.
- Experience with ticketing systems and remote desktop tools.