Overview

We are seeking a motivated IT Support Executive to provide technical assistance and support to our organization's computer systems and users. The ideal candidate will have a strong understanding of IT principles and excellent problem-solving skills. This role is crucial in ensuring the smooth operation of our IT infrastructure and providing timely support to our staff.

Key Responsibilities

• Provide first-level technical support to end-users via phone, email, or in-person.
• Troubleshoot hardware and software issues, escalating complex problems to senior IT staff.
• Install, configure, and maintain computer systems, printers, and other peripherals.
• Document and track support requests in a ticketing system.
• Assist with IT projects and initiatives as needed.

Required Skills

• Proficiency in Windows and Linux operating systems.
• Strong knowledge of computer networks and hardware troubleshooting.
• Experience with Active Directory and remote support tools.
• Excellent communication and customer service skills.