We are seeking an experienced IT Technical Support Lead to manage our technical support team and ensure excellent service delivery. The ideal candidate will have a strong background in IT support and experience leading a team. This role involves overseeing support operations, resolving complex issues, and ensuring customer satisfaction.

Key Responsibilities:

• Lead and mentor a team of technical support specialists.
• Oversee the resolution of complex IT issues.
• Develop and implement support procedures and policies.
• Ensure customer satisfaction through effective support services.
• Manage support operations and resources efficiently.

Required Skills:

• Strong knowledge of IT systems and troubleshooting.
• Excellent leadership and team management skills.
• Proficiency in customer service and communication.
• Experience with IT support tools and technologies.