Overview
We are seeking an IT Technical Support Lead to supervise our technical support operations and ensure the timely resolution of IT issues. The ideal candidate will manage a team of support specialists, implement support processes, and maintain high levels of customer satisfaction.
Key Responsibilities
- Supervise technical support operations.
- Ensure timely resolution of IT issues.
- Implement and maintain support processes.
- Manage a team of technical support specialists.
- Monitor and improve customer satisfaction levels.
Required Skills
- Strong leadership and team management skills.
- Excellent problem-solving abilities.
- Proficiency in IT support tools and technologies.
- Strong communication and customer service skills.