Opening Section

We are seeking an IT Technical Support Lead to manage and enhance our technical support services. The ideal candidate will lead a team of support specialists, ensuring timely and effective resolution of IT issues and maintaining high levels of customer satisfaction.

Key Responsibilities

• Lead and mentor the IT technical support team, providing guidance and training.
• Oversee the resolution of technical issues, ensuring timely and effective solutions.
• Develop and implement support processes and procedures.
• Monitor support performance and identify areas for improvement.
• Collaborate with other IT teams to address complex technical issues.

Required Skills

• Strong leadership and team management skills.
• Extensive knowledge of IT systems and troubleshooting techniques.
• Excellent communication and customer service skills.
• Proficiency in IT support tools and technologies.