Overview

We are seeking an IT Technical Support Lead to supervise our technical support operations and ensure timely resolution of IT issues. The ideal candidate will manage a team of support specialists, implement support processes, and maintain high levels of customer satisfaction.

Key Responsibilities

• Supervise technical support operations.
• Ensure timely resolution of IT issues.
• Implement and maintain support processes.
• Manage a team of technical support specialists.
• Monitor and improve customer satisfaction levels.

Required Skills

• Strong leadership and team management skills.
• Excellent problem-solving abilities.
• Proficiency in IT support methodologies.
• Strong communication and interpersonal skills.