The ITS Technician provides technical support to end-users, troubleshooting hardware and software issues. This role ensures the smooth operation of IT systems and provides timely assistance to users.

Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person.
* Troubleshoot hardware and software issues.
* Install and configure computer systems and applications.
* Maintain IT equipment and inventory.
* Document support requests and resolutions.

Required Skills:
* Hardware and software troubleshooting
* Operating systems (Windows, macOS)
* Customer service skills
* Excellent communication skills