Responsibilities:

1. Respond to technical assistance requests in person, over the phone, and electronically. 📞
2. Identify and escalate situations that require urgent attention. ⚠️
3. Follow standard help desk procedures. 📋
4. Track and route problems and requests while documenting resolutions. 🗂️
5. Monitor and follow up on hardware inventory. 🖥️
6. Diagnose and resolve technical hardware and software issues. 🔧
7. Install and configure computer systems. ⚙️
8. Support wireless networks and access points. 🌐
9. Conduct regular PC health checks to ensure optimal performance. 🔍
10. Ensure that all devices are functioning properly. ✅

Qualifications:

1. (1-2) years of experience in a similar role, including local and wide area network management. 📅
2. Fresh Graduates are welcome to apply. 🎓
3. Bachelor’s degree in Information Management Science, Computer Science, or Information Engineering. 🎓
4. Strong supervisory and communication skills. 🗣️
5. Microsoft Certified Professional (MCP) and Microsoft Certified Technology Specialist (MCTS) certifications are preferred; however, candidates who have attended A+ or Network+ courses will also be considered. 🔖
6. Must be a resident of the city. 🏙️
7. Training skills are desirable. 📚
8. Excellent verbal and written communication skills. ✍️
9. Ability to work well under pressure. 💪