Overview

We are looking for a Junior Technical Support to provide technical assistance to our customers. The ideal candidate will troubleshoot technical issues, resolve customer inquiries, and ensure customer satisfaction. This role requires a problem-solver with excellent communication skills and a passion for technology.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot technical issues and resolve customer inquiries.
• Document customer interactions and solutions in a knowledge base.
• Escalate complex issues to senior support staff.
• Ensure customer satisfaction through timely and effective support.

Required Skills

• Basic knowledge of computer hardware and software.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Customer service experience.