Are you passionate about technology and love solving real-world IT challenges? Lussotech is on the lookout for a Level 2 Technical Support Engineer with 0.6 to 2 years of experience to join our growing team! What we're looking for: Hands-on experience with Windows/Mac OS environments Strong problem-solving and communication skills Familiarity with remote desktop applications & help desk software (e.g., Webex, LogMeIn, Bomgar) Basic understanding of Citrix, AWS, and virtualization technologies Experience with ticketing tools like ServiceNow, RemedyForce Exposure to ITSM processes (especially Incident Management) Ability to manage multiple open issues and provide timely support Bonus if you have: Certifications like MCSE, CCA, or ITIL Foundation (not mandatory, but a plus!) Your Day-to-Day Will Include: Handling inbound support calls Troubleshooting technical issues for end users Escalating complex issues to the internal teams Maintaining clear documentation and knowledge sharing If you're ready to grow your career in a dynamic and collaborative environment, we'd love to hear from you!