Job Overview

We are seeking a dedicated and customer-focused Night Support Specialist to provide exceptional support to our Airbnb guests during nighttime hours. The ideal candidate will handle guest inquiries, resolve issues, and ensure a smooth and comfortable stay. This role requires excellent communication skills, problem-solving abilities, and a commitment to providing outstanding customer service.

Key Responsibilities

• Respond to guest inquiries and resolve issues via phone, email, and chat.
• Provide support for check-in and check-out processes.
• Address guest complaints and escalate issues as needed.
• Monitor guest feedback and identify areas for improvement.
• Ensure all guest requests are handled promptly and efficiently.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Proficiency in using Airbnb platform and related tools.