We are seeking a skilled Prod Support Engineer to ensure the smooth operation of our production systems. The ideal candidate will be responsible for identifying and resolving technical issues, performing root cause analysis, and implementing preventative measures.

Key Responsibilities:
* Monitor production systems and respond to alerts.
* Troubleshoot and resolve technical issues in a timely manner.
* Perform root cause analysis and implement preventative measures.
* Collaborate with development and operations teams.
* Document incidents and resolutions.

Required Skills:
* Strong troubleshooting skills.
* Experience with monitoring tools.
* Knowledge of ITIL processes.
* Excellent communication skills.