We are looking for a Quality Manager to ensure the quality of our call center operations. As a Quality Manager, you will be responsible for developing and implementing quality assurance programs, monitoring agent performance, and identifying areas for improvement.

Key Responsibilities:
* Develop and implement quality assurance programs.
* Monitor agent performance and provide feedback.
* Identify areas for improvement and implement corrective actions.
* Prepare reports on quality performance.
* Ensure compliance with quality standards.

Required Skills:
* Analytical skills.
* Communication skills.
* Attention to detail.