Overview

We are seeking an RCA & Fault Escalation Analyst to identify and resolve system faults. The ideal candidate will perform root cause analysis, escalate critical issues, and ensure timely resolution of system problems.

Key Responsibilities

• Conduct root cause analysis of system faults.
• Escalate critical issues to appropriate teams.
• Monitor system performance and identify potential problems.
• Develop and implement corrective actions.
• Document fault resolution processes and system improvements.

Required Skills

• Strong analytical skills.
• Knowledge of software and hardware engineering.
• Experience with fault analysis tools.
• Excellent communication skills.