We are seeking a Senior Customer Success Manager to join our growing B2B SaaS company in downtown Toronto. In this hybrid, in-office role, you will be instrumental in driving customer adoption, renewals, and long-term relationships. If you are a strong communicator with a passion for customer success, we encourage you to apply.

Key Responsibilities:

• Manage a portfolio of B2B SaaS clients, ensuring their success and satisfaction.
• Build and maintain long-term client relationships, driving adoption and renewals.
• Serve as the primary point of contact for client inquiries and escalations.
• Collaborate with internal teams to address client needs and improve product offerings.

Required Skills:

• Minimum 2 years of Customer Success Management experience in a B2B SaaS environment.
• Proven ability to build long-term client relationships.
• Strong communication and interpersonal skills.