We are looking for a Senior Technical Support Specialist to provide advanced technical support and resolve complex IT issues. The ideal candidate will have extensive experience in IT support and a strong understanding of various systems and technologies. This role involves troubleshooting, diagnosing, and resolving technical problems to ensure customer satisfaction.

Key Responsibilities:

• Provide advanced technical support to end-users.
• Troubleshoot and resolve complex IT issues.
• Document solutions and create knowledge base articles.
• Collaborate with other IT teams to resolve escalated issues.
• Ensure customer satisfaction through effective support services.

Required Skills:

• Strong knowledge of IT systems and troubleshooting.
• Excellent problem-solving abilities.
• Proficiency in customer service and communication.
• Experience with IT support tools and technologies.