We are looking for a proactive Service Advisor to act as the primary point of contact for customers needing automotive service. The ideal candidate will possess strong technical knowledge and excellent communication skills to effectively explain service options and recommendations.
Key Responsibilities:
* Greet customers and assess their service needs.
* Provide accurate and transparent service quotes.
* Schedule service appointments and manage workflow.
* Communicate with technicians to understand service progress.
* Ensure customer satisfaction through effective communication and follow-up.
Required Skills:
* Strong technical knowledge of automotive systems.
* Excellent communication and customer service skills.
* Ability to explain technical information clearly.
* Proficiency in using service management software.
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