We are seeking a highly skilled and experienced Service Manager to lead our after-sales service team. As a Service Manager, you will be responsible for overseeing all aspects of service operations, ensuring customer satisfaction, and driving team performance.
Key Responsibilities:
* Manage and supervise the service team, providing guidance and support.
* Develop and implement service strategies to improve efficiency and customer satisfaction.
* Ensure all service operations are conducted in compliance with company standards.
* Handle customer inquiries and resolve service-related issues.
* Monitor and analyze service performance metrics to identify areas for improvement.
Required Skills:
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Solid understanding of automotive service operations.
* Proficiency in using service management software.
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