We are seeking a Social Media Inquiry Officer to manage and respond to inquiries on our social media platforms. The ideal candidate will have excellent communication skills and a strong understanding of social media.

Key Responsibilities:
* Monitor social media channels for inquiries and comments.
* Respond to customer inquiries in a timely and professional manner.
* Escalate complex issues to the appropriate department.
* Maintain a positive and engaging online presence.
* Track and analyze social media metrics.

Required Skills:
* Strong communication skills.
* Proficiency in social media platforms.
* Excellent customer service skills.
* Ability to work independently and as part of a team.