We are seeking a Social Media Inquiry Officer to manage and respond to inquiries on our social media platforms. The ideal candidate will have strong communication skills and a passion for providing excellent customer service.

Key Responsibilities:
* Monitor and respond to inquiries on social media channels.
* Provide timely and accurate information to customers.
* Escalate complex issues to the appropriate departments.
* Maintain a positive and professional online presence.
* Track and analyze social media engagement metrics.

Required Skills:
* Excellent written and verbal communication skills.
* Proficiency in social media platforms (e.g., Facebook, Twitter, Instagram).
* Strong problem-solving skills.
* Ability to work independently and as part of a team.