We are seeking a motivated Team Leader to oversee and guide a team of banking contact center representatives. The ideal candidate will be responsible for ensuring excellent customer service, meeting performance targets, and fostering a positive team environment.

Key Responsibilities:
* Monitor team performance and provide coaching and feedback.
* Handle escalated customer issues and resolve complex problems.
* Conduct regular team meetings and training sessions.
* Ensure adherence to company policies and procedures.
* Assist in the recruitment and onboarding of new team members.

Required Skills:
* Strong leadership and communication skills.
* Excellent problem-solving abilities.
* Proficiency in contact center operations.
* Ability to motivate and inspire a team.