L1/L2 support for Oracle XStore and Oracle Retail POS Troubleshoot transaction errors, crashes, integrations Perform patches, upgrades, configurations Escalate issues to Oracle support when required Setup & maintain POS terminals, peripherals, scanners, printers Floor support during peak hours and store launches Preventive maintenance and hardware lifecycle management Train staff on POS use and basic troubleshooting Install/configure Windows PCs, laptops, servers Administer Office 365 apps: Exchange, Teams, SharePoint, OneDrive Troubleshoot user access, emails, permissions Apply security patches and updates Remote and onsite support for hardware/software issues Support for printers, mobile devices, and user applications Onboarding/offboarding IT tasks IT asset inventory management Basic troubleshooting of LAN/WAN/Wi-Fi issues Configuration of routers, switches, firewalls, access points VPN setup and PCI-DSS compliance handling Server monitoring (Windows/Linux), AD/GPO, patching, backup Installation of new IT hardware/software (POS, PCs, servers) Maintain and update inventory and preventive maintenance logs Perform QA and health checks on hardware pre-deployment Implement IT security protocols (antivirus, patching, access controls) Support store openings and back-office setups Own issue resolution lifecycle with cross-team collaboration Suggest system performance enhancements proactively