We are seeking a Technical Support Engineer to provide technical assistance to our customers. You will diagnose and resolve technical issues, ensuring customer satisfaction through clear communication and effective solutions.

Key Responsibilities:
* Provide technical support via phone, email, and chat.
* Troubleshoot hardware and software issues.
* Document solutions and create knowledge base articles.
* Escalate complex issues to senior engineers.
* Follow up with customers to ensure resolution.

Required Skills:
* Excellent problem-solving skills.
* Strong communication skills.
* Experience with ticketing systems.
* Basic understanding of networking concepts.