We are seeking a Technical Support Manager to lead our technical support team and ensure excellent customer service. The ideal candidate will have a strong technical background and proven leadership skills.
Key Responsibilities:
* Manage and mentor the technical support team.
* Develop and implement support strategies.
* Troubleshoot and resolve technical issues.
* Maintain accurate records of support activities.
* Collaborate with other departments to improve product quality.
Required Skills:
* Strong technical knowledge.
* Excellent problem-solving skills.
* Leadership abilities.
* Communication skills.
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