We are seeking a Technical Support Sr. Specialist to provide advanced technical assistance and resolve complex customer issues. This role requires in-depth product knowledge, strong troubleshooting skills, and the ability to mentor junior support staff.

Key Responsibilities:
* Provide expert-level technical support to customers via phone, email, and chat.
* Troubleshoot complex technical issues and develop innovative solutions.
* Escalate critical issues to the development team and track progress.
* Mentor and train junior support staff.

Required Skills:
* Extensive experience in technical support.
* Strong problem-solving and analytical skills.
* Excellent communication and leadership skills.