Overview

We are seeking a Tier 2/Tier 3 IT Support Specialist to provide advanced technical support to our users. The ideal candidate will troubleshoot complex issues, escalate problems as needed, and ensure customer satisfaction.

Key Responsibilities

• Provide technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve complex hardware and software issues.
• Escalate unresolved issues to higher-level support teams.
• Document solutions and create knowledge base articles.
• Participate in IT projects and initiatives.

Required Skills

• Experience with Windows and macOS operating systems.
• Knowledge of networking and server technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.