Duty Manager

The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest service and smooth functioning of all departments. This role requires strong leadership, problem-solving skills, and a commitment to maintaining high standards of quality.

Key Responsibilities:
* Supervise and coordinate hotel activities during assigned shifts.
* Handle guest complaints and resolve issues promptly and efficiently.
* Ensure compliance with hotel policies and procedures.
* Train and supervise staff, providing guidance and support.
* Monitor and maintain safety and security standards.

Required Skills:
* Excellent communication and interpersonal skills.
* Strong problem-solving and decision-making abilities.
* Proven leadership and team management skills.
* Knowledge of hotel operations and guest service principles.