Guest Relations Team Leader
Job Description
<p>The Guest Relations Team Leader is responsible for leading and coordinating the guest relations team to provide exceptional service and create memorable experiences for hotel guests.</p><p>Key Responsibilities:<br/>* Supervise and train guest relations staff, ensuring adherence to service standards.<br/>* Handle guest inquiries, requests, and complaints in a professional and timely manner.<br/>* Coordinate with other departments to ensure seamless guest experiences.<br/>* Monitor guest feedback and implement improvements to enhance satisfaction.<br/>* Maintain a strong knowledge of hotel services and local attractions.</p><p>Required Skills:<br/>* Excellent communication and interpersonal skills.<br/>* Strong leadership and problem-solving abilities.<br/>* Ability to handle difficult situations with empathy and professionalism.<br/>* Knowledge of guest service principles and hotel operations.</p>The Guest Relations Team Leader is responsible for leading and coordinating the guest relations team to provide exceptional service and create memorable experiences for hotel guests.
Key Responsibilities:
* Supervise and train guest relations staff, ensuring adherence to service standards.
* Handle guest inquiries, requests, and complaints in a professional and timely manner.
* Coordinate with other departments to ensure seamless guest experiences.
* Monitor guest feedback and implement improvements to enhance satisfaction.
* Maintain a strong knowledge of hotel services and local attractions.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and problem-solving abilities.
* Ability to handle difficult situations with empathy and professionalism.
* Knowledge of guest service principles and hotel operations.
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.