Guest Relations Team Leader
Job Description
<p>The Guest Relations Team Leader is responsible for leading a team of guest relations staff to provide exceptional service and create memorable experiences for hotel guests. This role involves managing guest interactions, resolving issues, and ensuring guest satisfaction.</p><p>Key Responsibilities:<br/>* Supervise and train guest relations team members.<br/>* Handle guest inquiries, requests, and complaints promptly.<br/>* Ensure personalized service and attention to detail for all guests.<br/>* Coordinate with other departments to fulfill guest needs.<br/>* Monitor guest feedback and implement improvements.</p><p>Required Skills:<br/>* Excellent communication and interpersonal skills.<br/>* Strong leadership and team management abilities.<br/>* Proficiency in guest relations software.<br/>* Ability to handle difficult situations with empathy.</p>The Guest Relations Team Leader is responsible for leading a team of guest relations staff to provide exceptional service and create memorable experiences for hotel guests. This role involves managing guest interactions, resolving issues, and ensuring guest satisfaction.
Key Responsibilities:
* Supervise and train guest relations team members.
* Handle guest inquiries, requests, and complaints promptly.
* Ensure personalized service and attention to detail for all guests.
* Coordinate with other departments to fulfill guest needs.
* Monitor guest feedback and implement improvements.
Required Skills:
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Proficiency in guest relations software.
* Ability to handle difficult situations with empathy.
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Disclaimer: Jumeirah is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Jumeirah does not discriminate on the basis of race, ethnicity, religion, sex, sexual orientation, gender identity, disability, or any other protected status.