We are looking for a dedicated Customer Support Representative to provide exceptional service to our customers. The Customer Support Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills and a passion for helping others.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues in a timely manner.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Provide product information and support to customers.
Required Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in CRM software.
- Ability to work in a fast-paced environment.