Overview

We are seeking a Desktop Support Engineer to provide technical support and maintenance for our organization's desktop and laptop computers. The ideal candidate will have a strong understanding of computer hardware and software and excellent problem-solving skills. This role is crucial in ensuring the smooth operation of our end-user computing environment.

Key Responsibilities

• Install, configure, and maintain desktop and laptop computers.
• Troubleshoot hardware and software issues.
• Provide remote and on-site support to end-users.
• Manage user accounts and access permissions.
• Assist with the deployment of new software and hardware.

Required Skills

• Proficiency in Windows and macOS operating systems.
• Experience with desktop imaging and deployment tools.
• Familiarity with Active Directory and remote support tools.
• Excellent communication and customer service skills.