Job Overview

We are looking for a friendly and efficient Front Office Associate to manage guest check-ins, check-outs, and inquiries. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a smooth and welcoming experience.

Key Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the check-in and check-out process efficiently.
• Answer phone calls and respond to guest inquiries.
• Handle guest complaints and resolve issues promptly.
• Maintain accurate records of guest information and transactions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Proficiency in using hotel management software.
• Ability to handle cash and process payments accurately.