We are looking for a friendly, well-presented, and customer-oriented Front Office Associate to join our hospitality team. As the first point of contact for our guests, you will be responsible for delivering a warm welcome and ensuring a smooth check-in/check-out experience. Key Responsibilities: Greet guests in a professional and courteous manner Manage front desk operations including check-in, check-out, and reservations Handle guest queries, complaints, and feedback efficiently Maintain guest records and process payments accurately Coordinate with housekeeping and other departments Answer phone calls and respond to emails in a timely manner Ensure the lobby/reception area is clean, organized, and presentable Requirements: High school diploma or equivalent; diploma/degree in hospitality is a plus Basic computer knowledge (MS Office, hotel PMS software preferred) Good communication skills in English and local languages Positive attitude, grooming standards, and multitasking ability Previous hotel/front desk experience preferred but not mandatory What We Offer: Competitive salary Staff meals and uniform PF & ESI (if applicable) Career growth opportunities within the organization A friendly and supportive work environment