Job Overview

We are looking for a friendly and efficient Front Office Associate to manage guest check-ins and check-outs, handle inquiries, and provide exceptional customer service. The ideal candidate will be the first point of contact for guests and will play a crucial role in ensuring a positive experience.

Key Responsibilities

• Greet guests and process check-ins and check-outs efficiently.
• Answer phone calls and respond to emails in a professional manner.
• Provide information about hotel services, amenities, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain accurate records of guest information and transactions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Proficiency in hotel management software.
• Ability to multitask and work under pressure.