Overview

We are looking for a Front Office Associate to manage guest check-ins and check-outs, handle reservations, and provide exceptional customer service. The ideal candidate will be the first point of contact for guests, ensuring a positive and welcoming experience.

Key Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Handle phone calls and email inquiries promptly.
• Process reservations and manage room assignments.
• Address guest complaints and resolve issues effectively.
• Maintain a clean and organized front desk area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong organizational abilities.
• Proficiency in hotel management software.
• Ability to handle cash and process payments accurately.