Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure smooth and efficient operations. The ideal candidate will be responsible for managing guest check-ins and check-outs, handling inquiries, and providing exceptional customer service. This role requires excellent communication skills, problem-solving abilities, and a commitment to guest satisfaction.

Key Responsibilities

• Supervise and train front desk staff.
• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries, complaints, and requests promptly.
• Ensure accurate billing and payment processing.
• Maintain a welcoming and professional front desk environment.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in hotel management systems.
• Customer service oriented.