Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure exceptional guest experiences. The ideal candidate will be responsible for managing all front office operations, including check-in/check-out processes, guest inquiries, and staff training. Strong communication and problem-solving skills are essential for this role.

Key Responsibilities

• Manage and supervise the front office team, ensuring excellent customer service.
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency.
• Handle guest complaints and resolve issues in a timely and professional manner.
• Train and mentor front office staff on customer service standards and procedures.
• Maintain a positive and welcoming atmosphere in the front office area.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in hotel management software.
• Leadership and team management skills.