Job Overview

We are looking for a dedicated Front Office Manager to lead our front desk team and ensure smooth and efficient operations. The ideal candidate will be responsible for providing exceptional customer service, managing reservations, and handling guest inquiries and complaints.

Key Responsibilities

• Oversee the daily operations of the front desk, including check-in/check-out processes.
• Train and supervise front office staff to deliver excellent customer service.
• Manage reservations and ensure accurate record-keeping.
• Handle guest inquiries, requests, and complaints in a professional manner.
• Ensure compliance with hotel policies and procedures.

Required Skills

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Experience with hotel reservation systems.
• Leadership and team management skills.