Job Overview

We are seeking a dedicated and professional Guest Relation Executive to ensure exceptional guest experiences at our hotel. The ideal candidate will be responsible for addressing guest inquiries, resolving complaints, and providing personalized service to enhance guest satisfaction.

Key Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Respond to guest inquiries and resolve complaints in a timely and professional manner.
• Provide information about hotel services, amenities, and local attractions.
• Maintain a high level of guest satisfaction by anticipating needs and exceeding expectations.
• Coordinate with other departments to fulfill guest requests and ensure seamless service.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in hotel management software.
• Ability to work in a fast-paced environment.