We seek a dedicated and personable Guest Relations Manager to enhance guest experiences and ensure satisfaction. The ideal candidate will be responsible for building relationships with guests, addressing their needs, and creating memorable stays.

Key Responsibilities:
* Proactively engage with guests to understand their preferences and needs.
* Handle guest inquiries, requests, and complaints promptly and effectively.
* Coordinate with various departments to ensure seamless guest experiences.
* Develop and implement guest loyalty programs.
* Maintain a high level of knowledge about hotel services and local attractions.

Required Skills:
* Excellent interpersonal and communication skills.
* Strong problem-solving abilities.
* Customer-focused mindset.
* Ability to handle difficult situations with grace and professionalism.