Overview

We are looking for a dedicated Healthcare Customer Service Representative to provide exceptional support to our patients and members. The Customer Service Representative will handle inquiries, resolve issues, and ensure customer satisfaction. This role requires excellent communication skills, empathy, and the ability to navigate complex healthcare information.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide information about healthcare plans, benefits, and services.
• Resolve customer complaints and issues in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with other departments to address customer needs.

Required Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Proficiency in customer service software and systems.