We are seeking a skilled IT Helpdesk professional to provide technical assistance and support to our users. As an IT Helpdesk, you will be responsible for troubleshooting hardware and software issues, resolving network problems, and ensuring the smooth operation of our IT infrastructure.

Key Responsibilities:
* Provide first-level support to end-users via phone, email, or in-person.
* Troubleshoot and resolve hardware, software, and network issues.
* Install, configure, and maintain computer systems and peripherals.
* Document and track support requests in a ticketing system.
* Escalate complex issues to the appropriate technical teams.

Required Skills:
* Proficiency in Windows and macOS operating systems.
* Strong knowledge of computer hardware and software.
* Excellent problem-solving and communication skills.