The IT Support Specialist provides technical assistance to end-users, resolving hardware and software issues. This role requires excellent troubleshooting skills, a strong understanding of IT systems, and the ability to communicate effectively with non-technical users.

Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person.
* Troubleshoot and resolve hardware and software issues.
* Install and configure computer systems and applications.
* Maintain IT documentation and knowledge base.
* Escalate complex issues to senior IT staff.

Required Skills:
* Troubleshooting skills
* Knowledge of IT systems and applications
* Communication and interpersonal skills
* Customer service skills