We are seeking a motivated and customer-focused Product Support Engineer Intern to provide technical assistance and support to our users. This internship offers a great opportunity to develop your problem-solving and communication skills in a fast-paced environment.
Key Responsibilities
- Provide technical support to customers via email, phone, and chat.
- Troubleshoot and resolve product-related issues.
- Document customer interactions and solutions.
- Escalate complex issues to senior engineers.
- Contribute to the knowledge base and FAQs.
Required Skills
- Strong problem-solving skills.
- Excellent communication skills.
- Familiarity with SQL.
- Ability to work independently and as part of a team.