Job Description
Mattex Group is looking for a Senior IT Support Specialist to strengthen our IT team. This senior role requires strong technical expertise and leadership skills to ensure smooth IT operations and provide top-notch support across the organization.
✅ Key Responsibilities:
✔ Provide advanced 1st and 2nd level IT support (phone, email, in-person).
✔ Troubleshoot complex hardware, software, and network issues.
✔ Install, configure, and maintain servers, networks, and IT infrastructure.
✔ Manage user accounts, permissions, and access controls.
✔ Perform system maintenance, updates, backups, and monitoring.
✔ Mentor and train junior IT staff and end-users.
✔ Collaborate with cross-functional teams to implement IT improvements.
✔ Maintain accurate documentation and IT asset inventory.Mattex Group is looking for a Senior IT Support Specialist to strengthen our IT team. This senior role requires strong technical expertise and leadership skills to ensure smooth IT operations and provide top-notch support across the organization.
✅ Key Responsibilities:
✔ Provide advanced 1st and 2nd level IT support (phone, email, in-person).
✔ Troubleshoot complex hardware, software, and network issues.
✔ Install, configure, and maintain servers, networks, and IT infrastructure.
✔ Manage user accounts, permissions, and access controls.
✔ Perform system maintenance, updates, backups, and monitoring.
✔ Mentor and train junior IT staff and end-users.
✔ Collaborate with cross-functional teams to implement IT improvements.
✔ Maintain accurate documentation and IT asset inventory.