We are looking for a Senior Software Technical Support Engineer to provide technical assistance and support to our customers. The ideal candidate will be responsible for troubleshooting software issues, resolving technical problems, and ensuring customer satisfaction. This role requires strong technical skills and excellent communication abilities.

Key Responsibilities:
* Provide technical support to customers via phone, email, and chat.
* Troubleshoot and resolve software issues.
* Document technical solutions and create knowledge base articles.
* Escalate complex issues to development teams.

Required Skills:
* Experience with software troubleshooting.
* Strong problem-solving skills.
* Excellent communication skills.