Overview

We are looking for a Technical Support Engineer to provide expert technical assistance to our clients and internal teams. The ideal candidate will possess a deep understanding of IT systems and a passion for resolving complex technical issues. This role is critical in maintaining client satisfaction and ensuring the reliability of our technical infrastructure.

Key Responsibilities

• Diagnose and resolve technical issues related to hardware, software, and network systems.
• Provide remote and on-site support to clients, ensuring timely resolution of problems.
• Document technical solutions and create knowledge base articles for future reference.
• Collaborate with other IT teams to escalate and resolve complex issues.
• Participate in the development and improvement of support processes and procedures.

Required Skills

• Strong troubleshooting and problem-solving skills.
• Proficiency in Windows and Linux server environments.
• Experience with network protocols and security concepts.
• Excellent communication and interpersonal skills.